HOW WE PROCESS YOUR
Hand Rubbed Finishes: Ship in 5 to 9
business days. An email will be sent with the tracking information at
of shipment. If your order is delayed, we will notify you via email
prior to processing your order.
Custom Items: Ship in 3 to 4 weeks. Custom Items are not Returnable. We update
your order status at each process.
*You can follow
your order's progress by:
If you need more information about
your order, contact us anytime.
- Logging into your account
- Click on "Review Orders"
- Click on "View or Change
- See "Order Comments" at the
of the page
Discounted Flat Rate Shipping in
the Continental US:
will ship via
FedEx, UPS or USPS. In order to receive the flat rate, the order will ship when all items are complete.
Shipping to Alaska & Hawaii:
USPS Parcel Post Option.
Our products are large and heavy. Shipping can cost as much or
more than the items purchased. Allow Extra Processing time. All taxes and custom duties are the responsibility of the purchaser. We reserve the right to adjust shipping cost if needed. Purchaser will be contacted prior to the order being processed or payment accepted.
will process your payment when your order has started construction.
CANCELLATIONS, REFUND AND
return your item(s) (for any
reason) we will issue a refund less 20% re-stocking fee. The 20% is calculated on the "Online Price" excluding any additional discounts. A return authorization must be obtained prior to the return. Item must be returned
within 30 days in the original condition. Shipping cost are not refundable. Discounted Shipping: Actual shipping charges will be deducted from refund. Return shipping charges are not refundable.
If there is a defect with your purchase we will absorb all cost to repair or replace your product.
: A re-stocking fee will be charged on orders once the
items are under construction.
Made To Order (Custom Items):
Are not returnable. Order cannot be cancelled once material has been purchased or construction started.
BE CONFIDENT IN YOUR COLOR CHOICE
ORDER SAMPLE PLATES
FULL REFUND (see details below)
Colors shown on computer screens will vary depending on many different factors. We highly recommend ordering sample plates to insure proper color selection. We will refund the complete cost of the color plates ($3.00 each) if they are returned in good condition and an order of $100.00 or more is placed. Otherwise, we will refund the cost of the color plates ($3.00 each) less $5.00 shipping cost if they are returned in good condition. Sample Plates are shipped with return prepaid envelope. Just drop it in the mail.
Order Sample Color Plates
delivered to an Arizona address will be taxed at 6.725%.
Resale customers forward via email or fax an Arizona Tax Resale
Certificate Form 5000A. If you need a form sent to you,
will be charged for items delivered to any other state.