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Shipping & Refund Policies High Country Iron LLC

HOW WE PROCESS YOUR ORDER

Hand Rubbed Finishes: Ship in 5 to 9 business days. An email will be sent with the tracking information at the time of shipment. If your order is delayed, we will notify you via email prior to processing your order.

Custom Items: Ship in 3 to 4 weeks. Custom Items are not Returnable. We update your order status at each process.

*You can follow your order's progress by:
    • Logging into your account
    • Click on "Review Orders"
    • Click on "View or Change Order"
    • See "Order Comments" at the top of the page

If you need more information about your order, contact us anytime.



SHIPPING INFORMATION

Discounted Flat Rate Shipping in the Continental US: Items will ship via FedEx, UPS or USPS. In order to receive the flat rate, the order will ship when all items are complete.

Shipping to Alaska & Hawaii: USPS Parcel Post Option.

International Shipping: Our products are large and heavy. Shipping can cost as much or more than the items purchased. Allow Extra Processing time. All taxes and custom duties are the responsibility of the purchaser. We reserve the right to adjust shipping cost if needed. Purchaser will be contacted prior to the order being processed or payment accepted.


CREDIT CARD CHARGES

We will process your payment when your order has started construction.


CANCELLATIONS, REFUND AND RETURNS POLICIES

If you return your item(s) (for any reason) we will issue a refund less 20% re-stocking fee. The 20% is calculated on the "Online Price" excluding any additional discounts. A return authorization must be obtained prior to the return. Item must be returned within 30 days in the original condition. Shipping cost are not refundable. Discounted Shipping: Actual shipping charges will be deducted from refund. Return shipping charges are not refundable.

If there is a defect with your purchase we will absorb all cost to repair or replace your product.

Cancellations: A re-stocking fee will be charged on orders once the items are under construction.

Made To Order (Custom Items): Are not returnable. Order cannot be cancelled once material has been purchased or construction started.


BE CONFIDENT IN YOUR COLOR CHOICE

ORDER SAMPLE PLATES

FULL REFUND (see details below)
Colors shown on computer screens will vary depending on many different factors. We highly recommend ordering sample plates to insure proper color selection. We will refund the complete cost of the color plates ($3.00 each) if they are returned in good condition and an order of $100.00 or more is placed. Otherwise, we will refund the cost of the color plates ($3.00 each) less $5.00 shipping cost if they are returned in good condition. Sample Plates are shipped with return prepaid envelope. Just drop it in the mail.
Order Sample Color Plates

TAXES

Arizona: Items delivered to an Arizona address will be taxed at 6.725%. Resale customers forward via email or fax an Arizona Tax Resale Certificate Form 5000A. If you need a form sent to you, please contact us.

Other States: No taxes will be charged for items delivered to any other state.


Hand Rubbed Finishes: Ship in 5 to 9 business days.






DISCOUNTED SHIPPING RATES
Flat Rate: $14.99 (Continental US), Excluding Oversized Products
Parcel Post Rates to Alaska and Hawaii



Handmade high-end wrought iron including coat racks, towel bars and hooks. The largest selection of quality real wrought iron bath accessories and railroad decor anywhere. Our home decor is popular in restoration projects including Victorian and Old Spanish Mission style homes. HCI's sophisticated luxury wrought iron will find a place in your ranch, cabin, plantation, cottage and more. Also popular for restaurant, hotel and commercial buildings. Real wrought iron with the custom look without the custom price.