HOW WE PROCESS YOUR
In Stock: Ship in 2 to 3 days. An email will be sent
with the tracking information at the time of shipment. If your order is
delayed, we will notify you via email prior to processing your order.
To ship in 2 to 3 days the order must include "In Stock" products only.
If "Made to Order" items are included, the order will ship complete
when ready (approximately 2 to 3 weeks).
to Order: Ship in 2 to 3 weeks. All products except on the "In
Stock" page are "Made to Order". An email will be sent with the
tracking information at
of shipment. If your order is delayed, we will notify you via email
prior to processing your order.
Items: Ship in 3 to 4 weeks. Custom Items are not Returnable.
your order status at each process.
If you need more information about
your order, contact us anytime.
In 2015, FedEx and UPS dramatically increased their shipping rates by
dimensional weight on all shipments. The box size is now the issue
rather than the actual weight for most of our products.
Shipping to Alaska & Hawaii:
|Shipping Methods in Continental U.S.:
FedEx Ground or USPS Priority Mail.
|"Ground" is based on
weight or dimensional weight. Shipping method will be FedEx Ground or USPS Priority Mail.
|"Flat Rate Shipping" is based on
the order total and may be less expensive for multiple item purchases.
USPS Parcel Post Option. Smaller items will ship USPS Priority Mail.
Contact us for a quote.
and 2-day shipping rates have increased dramatically. The size of our
products makes the shipping cost more than the product. Please call if
you are in a hurry.
no such thing, the price of the product would have to increase.
Customers would not receive the benefit of multiple product shipping
discounts "Flat Rate Shipping".
will process your payment when your order has started construction.
CANCELLATIONS, REFUND AND
return your item(s) (for any
reason) we will issue a refund less 20% re-stocking fee. The 20% is
calculated on the "Online Price" excluding any additional discounts. A
return authorization must be obtained prior to the return. Item must be
within 30 days in the original condition. Shipping cost are not
refundable. Discounted Shipping: Actual shipping charges will be
deducted from refund. Return shipping charges are not refundable.
If there is a defect with your purchase we will absorb all cost to
repair or replace your product.
: A re-stocking
fee will be charged on orders once the
items are under construction.
Are not returnable. Order cannot be cancelled once material has been
purchased or construction started.
CONFIDENT IN YOUR COLOR CHOICE
FULL REFUND (see details
Colors shown on computer screens will vary depending on many different
factors. We highly recommend ordering sample plates to insure proper
color selection. We will refund the complete cost of the color plates
($3.00 each) if they are returned in good condition and an order of
$100.00 or more is placed. Otherwise, we will refund the cost of the
color plates ($3.00 each) less $5.00 shipping cost if they are returned
in good condition. Sample Plates are shipped with return prepaid
envelope. Just drop it in the mail.
Sample Color Plates
delivered to an Arizona address will be taxed at 6.9%. Resale
customers forward via email or fax an Arizona Tax Resale
Certificate Form 5000A. If you need a form sent to you,
States: No taxes
will be charged for items delivered to any other state.