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High Country Iron is an Upfront Merchant on TheFind. Click for info.
Shipping & Refund Policies High Country Iron LLC


Handmade to Order: Ship in 2 to 3 weeks. An email will be sent with the tracking information at the time of shipment. If your order is delayed, we will notify you via email prior to processing your order.

Custom Items: Ship in 3 to 4 weeks. Custom Items are not Returnable. We update your order status at each process.

If you need more information about your order, contact us anytime.


FedEx and UPS have dramatically increased their shipping rates by using dimensional weight on all shipments. The box size is now the issue rather than the actual weight for most of our products. The "Tiered Flat Rate" pricing is setup to discount for multiple piece shipments and USPS Priority Mail Flat Rate. A few products such as Countertop Towel Stands and larger Coat Racks cost much more to ship than the "Flat Rate" calculates and have additional shipping charges. The product detail page will state "Oversize Shipping Rates Apply".

Tiered Flat Rates
Order Total
0 - $49
Order Total $50 - $99
Order Total $100 - $199
Order Total $200 - $299
Order Total $300 and up

Shipping to Alaska & Hawaii: USPS Parcel Post Option. Smaller items will ship USPS Priority Mail. Contact us for a quote.

Expedited Shipping: Over-night and 2-day shipping rates have increased dramatically. The size of our products makes the shipping cost more than the product. Please call if you are in a hurry.

International Shipping: Our products are large and heavy. International shipping can cost as much or more than the items purchased. Shipping Cost are quoted. Email a detailed description of the items and the complete address. We will send a quote within a couple of business days.

Free Shipping:  There is no such thing, the price of the product would have to increase.  Customers would not receive the benefit of multiple product shipping discounts "Tiered Flat Rates".


We will process your payment when your order has started construction.


If you return your item(s) (for any reason) we will issue a refund less 20% re-stocking fee. The 20% is calculated on the "Online Price" excluding any additional discounts. A return authorization must be obtained prior to the return. Item must be returned within 30 days in the original condition. Shipping cost are not refundable. Discounted Shipping: Actual shipping charges will be deducted from refund. Return shipping charges are not refundable.

If there is a defect with your purchase we will absorb all cost to repair or replace your product.

Cancellations: A re-stocking fee will be charged on orders once the items are under construction.

Made To Order (Custom Items): Are not returnable. Order cannot be cancelled once material has been purchased or construction started.



FULL REFUND (see details below)
Colors shown on computer screens will vary depending on many different factors. We highly recommend ordering sample plates to insure proper color selection. We will refund the complete cost of the color plates ($3.00 each) if they are returned in good condition and an order of $100.00 or more is placed. Otherwise, we will refund the cost of the color plates ($3.00 each) less $5.00 shipping cost if they are returned in good condition. Sample Plates are shipped with return prepaid envelope. Just drop it in the mail.
Order Sample Color Plates


Arizona: Items delivered to an Arizona address will be taxed at 6.725%. Resale customers forward via email or fax an Arizona Tax Resale Certificate Form 5000A. If you need a form sent to you, please contact us.

Other States: No taxes will be charged for items delivered to any other state.

Handmade to Order
2 to 3 Weeks to Ship

Tiered Flat Rates Starting @ $9.99 (Continental US)
Save on Multiple Piece Shipments
Excluding Oversized Products
See SHIPPING for Details
Parcel Post Rates to Alaska and Hawaii