Shipping & Refund Policies High Country Iron LLC
HOW WE PROCESS YOUR
ORDER
Stock
Items: Ship in 1 to 2
business days. An email will be sent with the tracking information at
the time
of shipment. If an item(s) is out-of-stock we will notify via email
prior to processing your order. To verify your item status (stock or
special order) view the product detail page on the website.
Special
Order & Custom Items: Ship in 2 to 3 weeks. Normal
build time is approximately 3 to 5
business days. Powder Coat can take up to 7 business days. We update
your order status at each process.
*You can follow
your order's progress by:
- Logging into your account
- Click on "Review Orders"
- Click on "View or Change
Order"
- See "Order Comments" at the
top
of the page
If you need more information about
your order, contact us anytime.
Discounted Flat Rate Shipping in
the Continental US: Items
will ship via
FedEx, UPS or USPS. In order to receive the flat rate, the order will ship when all items are complete.
Shipping to Alaska & Hawaii:
USPS Parcel Post Option.
International Shipping:
Our products are large and heavy. Shipping can cost as much or
more than the items purchased. Allow Extra Processing time (about
one week).
CREDIT CARD
CHARGES
Stock Items: We will
process your payment at the time of shipment.
Special Order Items, : We
will process your payment when your order has started construction.
Made To Order (Custom Items):
We
will process your payment when your order has started construction.
CANCELLATIONS, REFUND AND
RETURNS POLICIES
Stock Items: If you
return your item(s) (for any
reason) we will issue a full refund of the net purchase
price. Item must be returned
within 30 days in original condition. Shipping cost are not
refunded.
Cancellations: There is no charge for canceling an order prior to
shipping. Please contact HCI prior to return.
Special Order Items: If you
return your item(s) a re-stocking
fee of
20% will be
deducted from the online purchase price (before discounts are applied).
Item must be returned within 30
days in original condition. Shipping cost are not refunded.
Cancellations: A re-stocking fee will be charged on orders once the
items are under construction. Please
contact HCI prior to return.
Made To Order (Custom Items):
Are not returnable. Unfinished Items: We will fully refund your purchase less our actual shipping cost if it is returned within 30 days. Contact HCI prior to return. If the piece has started oxidizing, there will be a 20% restocking charge to cover sandblasting the finish. If the piece has oxidized beyond repair, you will not receive a refund. If you have applied any finish to the piece, you will not receive a refund.
Discounted Shipping:
The actual cost of shipping
will be deducted from the merchandise refund amount.
TAXES
Arizona:
Items
delivered to an Arizona address will be taxed at 7.725%.
Resale customers forward via email or fax an Arizona Tax Resale
Certificate Form 5000A. If you need a form sent to you,
please
contact us.
Other
States: No taxes
will be charged for items delivered to any other state.
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