HOW WE PROCESS YOUR
In Stock: Current shipping lead-times are posted on the bottom of every page of website. An automated email will be sent at the time of order. An email will be sent
with the tracking information at the time of shipment. The order must include "In Stock" products only.
If "Made to Order" items are included, the order will ship complete according to "Made to Order" lead-times.
Current shipping lead-times are posted on the bottom of every page of website. All products except on the "In
Stock" page are "Made to Order".
An automated email will be sent at the time of order. An email will be sent confirming the current lead-times within 24 hours. An email will be sent with the
tracking information at
Items (Includes Creede, South Fork, North Fork Collections & All Tapestry Rods)
Ship in 2 to 4 weeks. Custom Items are NOT returnable.
If you need more information about
your order, contact us anytime.
Shipping Methods in Continental U.S.:
FedEx Ground or USPS Priority Mail.
"Ground" is based on
weight or dimensional weight.
"Flat Rate Tiered" is based on
the order total and may be less expensive for multiple item purchases.
Shipping to Alaska & Hawaii:
USPS Parcel Post Option. Smaller items will ship USPS Priority Mail.
Contact us for a quote. We can check various options for the best value.
Expedited Shipping: Over-night
and 2-day shipping rates have increased dramatically. The size of our
products makes the shipping cost more than the product. Please call if
you are in a hurry.
Free Shipping: There is
no such thing, the price of the product would have to increase.
Customers would not receive the benefit of multiple product shipping
discounts "Flat Rate Shipping".
CANCELLATIONS, REFUND AND
Stock & Made to Order Items: If you
return your item(s) (for any
reason) we will issue a refund less 20% re-stocking fee. The 20% is
calculated on the "Online Price" excluding any additional discounts. A
return authorization must be obtained prior to the return. Item must be
within 30 days in the original condition (new uninstalled product). Shipping cost are not
refundable. Discounted Shipping: Actual shipping charges will be
deducted from refund. Return shipping charges are not refundable.
If there is a defect with your purchase we will repair or replace it no charge.
Cancellations: A re-stocking
fee will be charged on orders once the
items are under construction.
Custom Items (Includes Creede, South Fork, North Fork Collections & All Tapestry Rods):
Are NOT returnable. Order cannot be cancelled once material has been
purchased or construction started.
CONFIDENT IN YOUR COLOR CHOICE
FULL REFUND (see details
Colors shown on computer screens will vary depending on many different
factors. We highly recommend ordering sample plates to insure proper
color selection. We will refund the complete cost of the color plates
($3.00 each) if they are returned in good condition and an order of
$100.00 or more is placed. Otherwise, we will refund the cost of the
color plates ($3.00 each) less $5.00 shipping cost if they are returned
in good condition. Sample Plates are shipped with return prepaid
envelope. Just drop it in the mail.
Sample Color Plates
delivered to an Arizona address will be taxed at 6.9%. Resale
customers forward via email or fax an Arizona Tax Resale
Certificate Form 5000A. If you need a form sent to you,
will be charged for items delivered to any other state.