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Shipping & Refund Policies High Country Iron LLC

HOW WE PROCESS YOUR ORDER

In Stock: Current shipping lead-times are posted on the bottom of every page of website. An automated email will be sent at the time of order. An email will be sent with the tracking information at the time of shipment. The order must include "In Stock" products only. If "Made to Order" items are included, the order will ship complete according to "Made to Order" lead-times.

Made to Order: Current shipping lead-times are posted on the bottom of every page of website. All products except on the "In Stock" page are "Made to Order". An automated email will be sent at the time of order. An email will be sent confirming the current lead-times within 24 hours. An email will be sent with the tracking information at the time of shipment.

Custom Items (Includes Creede, South Fork, North Fork Collections & All Tapestry Rods) Ship in 2 to 4 weeks. Custom Items are NOT returnable.

If you need more information about your order, contact us anytime.



SHIPPING INFORMATION


Shipping Methods in Continental U.S.: FedEx Ground or USPS Priority Mail.

"Ground" is based on weight or dimensional weight.

"Flat Rate Tiered" is based on the order total and may be less expensive for multiple item purchases.

Shipping to Alaska & Hawaii: USPS Parcel Post Option. Smaller items will ship USPS Priority Mail. Contact us for a quote. We can check various options for the best value.

Expedited Shipping: Over-night and 2-day shipping rates have increased dramatically. The size of our products makes the shipping cost more than the product. Please call if you are in a hurry.

Free Shipping: There is no such thing, the price of the product would have to increase. Customers would not receive the benefit of multiple product shipping discounts "Flat Rate Shipping".
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CANCELLATIONS, REFUND AND RETURNS POLICIES

Stock & Made to Order Items: If you return your item(s) (for any reason) we will issue a refund less 20% re-stocking fee. The 20% is calculated on the "Online Price" excluding any additional discounts. A return authorization must be obtained prior to the return. Item must be returned within 30 days in the original condition (new uninstalled product). Shipping cost are not refundable. Discounted Shipping: Actual shipping charges will be deducted from refund. Return shipping charges are not refundable.

If there is a defect with your purchase we will repair or replace it no charge.

Cancellations: A re-stocking fee will be charged on orders once the items are under construction.

Custom Items (Includes Creede, South Fork, North Fork Collections & All Tapestry Rods): Are NOT returnable. Order cannot be cancelled once material has been purchased or construction started.


BE CONFIDENT IN YOUR COLOR CHOICE

ORDER SAMPLE PLATES

FULL REFUND (see details below)
Colors shown on computer screens will vary depending on many different factors. We highly recommend ordering sample plates to insure proper color selection. We will refund the complete cost of the color plates ($3.00 each) if they are returned in good condition and an order of $100.00 or more is placed. Otherwise, we will refund the cost of the color plates ($3.00 each) less $5.00 shipping cost if they are returned in good condition. Sample Plates are shipped with return prepaid envelope. Just drop it in the mail.
Order Sample Color Plates

TAXES

Arizona: Items delivered to an Arizona address will be taxed at 6.9%. Resale customers forward via email or fax an Arizona Tax Resale Certificate Form 5000A. If you need a form sent to you, please contact us.

Other States: No taxes will be charged for items delivered to any other state.

In Stock Products
Current Lead-time: Ship in 2 to 3 Business Days
See In Stock Page


All Other Products Are
Made to Order
Current Lead-time: Ship in 2 to 3 Weeks