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Contact Us
OUR CONTACT INFORMATION
BY
EMAIL:
sales@highcountryiron.com
We always respond to customer emails,
usually the same day. Do NOT send personal information such as
credit card numbers by email.
BY PHONE:
928.637.6302 (8am - 4pm M-F, mountain
standard time)
---------------------------------
BY
STANDARD MAIL:
High Country Iron, LLC
7891 E Knighthood Lane
Williams, AZ 86046
Williams, AZ 86046
BY
FAX:
928.635.4119
To Order By Fax or US Mail Download
the HCI Order Form: HCI
Order Form.pdf
ORDER
COMMUNICATIONS
AT
ORDER PLACEMENT:
An automated confirmation email will be sent immediately.
STOCK
ITEMS: An email
with shipping information will be sent within 2 to 3 days.
BACKORDERED
ITEMS:
An
email explaining the status of your items will be sent within in hours
of the order. Payment will not be processed until we receive
approval for any delivery delays.
We will communicate as needed for
special
circumstances.
If you don't receive order emails,
please check you spam folder for email sent by
sales@highcountryiron.com.
KEEP TRACK OF YOUR ORDER
STOCK
ITEMS: Ship in 1 to 2 business days. An email will be
sent with the tracking information at the time of shipment. If an
item(s) is out-of-stock we will notify via email prior to processing
your order. To verify your item status (stock or special order) view
the product detail page on the website.
SPECIAL
ORDER & CUSTOM ITEMS: Ship in 2 to 3 weeks. Normal build
time is approximately 3 to 5 business days. Powder Coat can take up to
7 business days. We update your order status at each process.
You can follow your order's progress by:
- Logging into your account
- Click on "Review Orders" *
Click on "View or Change Order"
- See "Order Comments" at the top
of the page
If you need more information about
your order, contact us anytime.
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