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High Country Iron FAQ's

INSTALLATION
See HARDWARE


PRODUCT SPECIFICATIONS

How can I judge the size of a piece?
Take a look at our COMPARE page. Our iron is large and can be overbearing in a small area. Series such as Adobe work better in smaller bathrooms. Jackson Gate is a lot less imposing than Eagle Mountain because of the smaller metal size. If you need more pictures, send us an email & we will forward additional photos.

FINISHES

What are the most popular colors?
"Black Iron", "Blackened Bronze" and "Oil Rubbed Bronze" are the most popular colors.

What if the color is wrong for me?
There is a restocking fee. We encourage our customers to order color plates of our finishes. If you return the plates and order $100 or more, it is a free service.

GENERAL POLICIES

Can I return a purchase?
Yes, there is a re-stocking fee 0f 20%. Please see our SHIPPING/RETURNS section for a complete returns and refunds policy explanation.

Backorders, how are they handled?
We will contact you prior to processing your order if it will take longer to ship. See the bottom of every page for current shipping leadtimes.

Can I find your products elsewhere?
Yes, some of our products are offered on Amazon and Houzz.

Do you have a s
tore front?
No, we are an online retailer only. Selling online is our business, not just a sideline.


In Stock Products
Current Lead-time: Ship in 2 to 3 Business Days
See In Stock Page


All Other Products Are
Made to Order
Current Lead-time: Ship in 2 to 3 Weeks